Administration - Management Job at Veterans Engineering in Sheridan, WY

The Medical Support Assistant (MSA) provides administrative and clerical support to ensure Veterans receive timely, coordinated, and high-quality care at the Sheridan VA Medical Center and through community care programs. The MSA plays a critical role in scheduling, patient communication, medical records processing, and coordination between VA providers, community providers, and Veterans. The MSA is expected to represent the VA with professionalism, accuracy, and a patient-centered approach. 

Key Responsibilities

• Work with the Lead Scheduler and scheduling/reception team to ensure all schedulers and receptionists perform duties competently and represent the VA positively. 
• Support the Lead Scheduler to ensure all patient communications are completed on time and appropriately. 
• Coordinate and authorize Veteran care with community providers when VA services are unavailable or cannot be provided in a timely manner. 
• Communicate with internal medical providers regarding VA Community Care rules and processes, ensuring compliance. 
• Notify contracting supervisor when automated systems are not functioning properly. 
• Validate and update patient demographic information in VA systems. 
• Process incoming health and administrative records to ensure they are properly integrated into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VISTA). 
• Process community care consults using HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), and other required systems. 
• Answer and screen phone calls courteously and in a timely manner; respond to inquiries regarding delivery of services. 
• Perform appointment scheduling, tracking, and pre-/post-appointment communications as required. 
• Use Microsoft Office Suite (Excel, Word, Outlook, Teams) daily for communication and documentation. 
• Provide quality customer service to patients, patient families, VA staff, physicians, fellows, residents, and contractors. 
• Perform other administrative duties as assigned. 

Qualifications

• Contractor personnel must be a resident of the United States of America. 
• High School Diploma or GED equivalent required. 
• Oral and written proficiency in English. 
• Basic computer skills and proficiency with Microsoft Office. 
• Ability to type at least 50 words per minute. 
• Must have no health or physical disability restrictions that interfere with assigned duties. 
• Basic knowledge of medical terminology. 
• Minimum 6 months of customer service experience