Our Commitment to Our Patients Bartz-Altadonna is a services business dedicated to helping people heal. Our patients are our customers. We always remember that the patients’ needs always comes first and that while the “patient is not always right, the patient is never wrong.” We expect ourselves to always provide the highest quality customer service possible. We achieve this by providing polite, courteous, and prompt attention to the patient. This can include escalating patient concerns up the chain of command if needed. We treat our patients courteously and give them proper attention at all times. We never regard a patient’s question or concern as an interruption or an annoyance. We promptly respond to inquiries from patient’s whether in person or by telephone promptly and professionally. Our desire to assist the patient obtain the help he/she needs is evident through our conduct. A telephone caller is not left on hold for an extended period of time. We immediately identify the patient’s concerns and direct incoming calls to the appropriate person and make sure the call is received. The same conduct applies to patients inside the facility. If an employee is unable to assist the patient with their concerns, we direct the patient to someone who is able to assist. We do no argue with the patient. Another way we show our conduct is through documentation. All our correspondences and documentation, whether patient or non-patient related, are neatly prepared and free from error. We understand that attention to accuracy and detail in all paperwork demonstrates our service commitment to all whom we do business with. Finally, we show our conduct through development of good overall business practices. We strive to develop and maintain a pleasant, efficient, and fair work environment that fosters cooperation and understanding. We achieve this by being: · On time and ready for work at the beginning of their workday · Careful and conscientious in the performance of their work · Respectful and considerate of others · Courteous and helpful when dealing with patients, other staff members and with volunteers, supporters, and the general public. JOB DESCRIPTION Summary This position will play vital role in the Health Center’s primary care program. Successful candidates will be able to provide comprehensive medical services for patients. The candidate will be responsible for meeting, assessing and diagnosing patients in our clinic and providing them with healthcare services that meet the national standards of care. Essential Functions: Education Skills / Experience 1. A keen interest in helping the underserved population (e.g. the homeless population). 2. FQHC Experience a plus 3. Familiarity with Quality Measures a plus 4. Able to be successfully credentialed by BACHC. 5. Strong communication and interpersonal skills 6. Bilingual (English and Spanish) a plus Physical Demands This is a physical position that will require standing on your feet, and walking. This would require the ability sit, walk, bend or stand as necessary, and ability to lift up to 25lbs. Other physical demands of the position include but are not limited to: 1. Use of hands to handle, control, or feel objects, tools, or controls 2. Repetitious movements 3. Sit for long periods of time 4. Bend and twist the body 5. See details of objects nearby Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the position. Position Type and Expected Hours of Work This is a full-time position. Clinic hours are Monday through Friday, from 7:30am-6:30pm. Work hours will be 5 days a week, 8 hours per day. Travel On occasion, travel will be required. Job Type: Full-time Pay: From $228,000 to $350,000 per year Benefits: Schedule: Language: License/Certification: Work Location: In person